Independent Health
Please follow the Enrollment Instructions below to become an electronic submitter for Independent Health.
To enroll for a Submitter ID with Independent Health please contact their EDI Operations Team at 716-635-3911.
Let them know you are interested in applying for a Submitter ID so that you may send your electronic claims directly to them.
- Let them know your billing software is called SolAce EMC by AXIOM Systems Inc., formerly Ivertex and that we are already approved as one of their software vendors.
- Ask them if they can send you the form(s) required to obtain your Submitter ID so you can submit electronic claims directly to them.
- You may also email them at e-commerce@independenthealth.com
- The instructions for the forms they will send you are located below for your convenience.
- You will be required to fax the completed forms here: 716-929-1062
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Our Vendor Information
| Vendor Name - AXIOM Systems, Inc. |
| Contact - EDI Team |
| Vendor Code - N/A |
| Phone - 602-439-2525 |
| Fax - 602-439-0808 |
| Address - 241 East 4th Street, Suite 200 Frederick, MD 21701 |
| Software Name - SolAce EMC |
| E-mail - Support@SolAce-emc.com |
Transaction Assistant Intake Form
- Please enter today’s date as the Date of Request
- Check the box for "Add New Account/User ID"
- Enter the three digit Independent Health Electronic Submitter ID they will have provided after you've called their EDI Department
- Enter your Office Practice Name
- Fill in your demographic and contact information
- Enter your Tax ID number
- Enter the full name of the User(s) requesting access
Internet Information Delivery Agreements (TA User Agreement)
- Please enter the name of Provider or Group on the first line
- On Page 2, re-enter the name of the Provider or Group
- Enter the User Name of the primary user then sign below
- Please have the authorized representative sign as well
- Please enter today's Date
Please note: You can disregard the Transaction Assistant Navigation Tip Sheet that will be sent to you since our application will be doing the sending and downloading of files automatically.
Testing
Once you have received your Submitter ID and Password from Independent Health, please call the SolAce Support Team and set an appointment for a Mailbox setup and Test Transmission.
If you have not received your Submitter ID and Password back by email after 2 weeks, please call the E-Commerce Call Center at 716-635-3911.
Please have 20 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.
customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
