Availity Clearinghouse

Commercial Claims
 
Availity LLC is one of the largest EDI Clearinghouses in the Nation.  Availity optimizes information exchange between multiple health care stakeholders through a single, secure network.
 
If we cannot provide you with a direct connection to a payer, we will help you enroll with Availity so you can still submit your claims via SolAce directly to Availity, who will then forward your claims to the appropriate receiver.
 

 

It is very easy to send electronic claims to Commercial Payers using SolAce EMC. Just give us a call at 602-439-2525 and we'll guide you through the process.
 

The link below will take you to Availity's official payer list.

 

Commercial Payer List Web Portal Version

 

 

AXIOM Systems, Inc. Software Vendor Information

 

Software Vendor Information
Vendor Name - AXIOM Systems, Inc.
Contact - EDI Team
Vendor Code - N/A
Phone - 602-439-2525
Fax - 602-439-0808
Address - 241 East 4th Street, Suite 200
Frederick, MD 21701
Software Name - SolAce EMC
Email - Support@SolAce-emc.com

 

Please follow these instructions to enroll with the Availity Clearinghouse.

 

Please Note: You are not applying for a Submitter ID with Availity. You are applying for a Logon ID and Password for their Online Portal and FTP Connection.

 

Availity FTP Enrollment

NOTE: You must use Internet Explorer to complete this online application.
(Use this form if your office has high-speed internet. If you do not have high-speed internet in your office and would like to submit commercial claims to Availity using your dial-up modem connection, please call us at 602-439-2525 and request to be setup with Availity via Dial-up.)

To apply for a Logon Id with Availity please go to www.availity.com

Under "Register Now for the Availity Web Portal" Select Get Started

Click the link that says "Start Registration"

  • Do you have an Availity account? Select yes or no
    • Enter your Biller’s name and contact information
    • Create a User ID (Please make sure you write this down , we will need this when we set up your mailbox)
    • Select either Provider or Billing Service
    • Enter your Organization’s Name and Tax ID
    • Choose the proper Provider Type for your line of business
    • Click Next
    • Select your Organization if it’s on the list or choose “I don’t see my organization”
    • Enter your NPI and demographic information and click Next
    • Answer the questions regarding the Controlling Authority and Account Administrator
    • Assigning a Backup Account administrator is optional
    • Click Next
    • Review your information and click Submit Registration
    • Print and Sign any documents that need to be faxed back to Availity in order to complete your sign up.
    • Please Note You must sign the documents with a witness present who must sign and date the application as well.
      (Please be advised, if this step is not completed, or the dates do not match, the application will be denied.)

Waiting for a Response

Once the complete provider enrollment application has been received, the documents will be processed. Processing will take approximately 24-48 hours from the date of receipt.

After processing, a confirmation email will be sent to you with your web portal password and further instructions. If neither confirmation nor a denial of your application is received, contact the Technology Support Center toll-free at 1-800-282-4548, option 2.

What to do next

Step 1

Once you have received your web portal password from Availity, please log in to their website at www.availity.com. You will be prompted to read three agreements, create three security questions, and change your password. Please make a note of your new password. Once you have completed those steps the main page will open. On the left hand side click on "Account Administration", then click on "View Overall Security Profile". In this screen you will find your Organization Identifier (it should be your tax id.)

Note: If you submit claims to BCBS of Florida you should see a "BCBSF SENDER ID" here. Write it down and give it to the SolAce Support Tech that you will need to work with for Step 3. Confirm your profile is correct and log off.

Step 2

Call 1-800-282-4548 and select option 2. Make sure you ask for the EDI Department and when you have a representative on the line let them know: You are an Availity Submitter and you need to have your FTP Login Activated. The representative will then confirm your availity.com login (the ID you used to log into their website) and issue you a new password for the FTP site. You should receive your new password via email within about 24-48 hours.

Note: Most of the time the ftp password actually starts with the letters "ftp". (You will need to give this to the SolAce Support Tech that you work with in Step 3).

Step 3

Please call the SolAce Support Team and set an appointment for a Mailbox setup.

Special Instructions for Billing Services Only

Availity has tightened security regarding Billing services enrolling on behalf of providers. There is a new step in place that must be completed.

Please Note: This is only if you are a Billing Service and you are going to be billing ALL of your provider’s claims out of one mailbox without separation of data. If you need separate mailboxes for each of your providers for separation of data, please call your SolAce Support Team at 1-602-439-2525.

  1. The Billing Service must enroll through Availity’s portal enrollment process to become an approved Availity Submitter.
  2. When the Billing Service is granted access to Availity’s Web Portal they must log into the portal and locate a form called “Availity Business Associate Provider Access Delegation Form”
  3. Each provider must sign this form, allowing the Billing Service to bill his or her claims. This must be faxed to Availity. Allow 72 hours for processing.
  4. When it is complete the Billing Service will receive a confirmation from Availity.
  5. The Billing Service can now call and get an ftp account activated to be able to send claims and receive reports. Allow 24 to 72 hours for processing.

Optional Print and Mail Service

Availity also offers print-and-mail service for your paper claims for a per claim charge equal to the cost of a stamp. Fill out and submit the All-Payer-Print form below to turn on this service.

All Payer Print (APP) Enrollment Form

Instructions for completing this form:

  • You must Sign the bottom of Page 3 and enter your Submitter Tax ID
  • Enter today's date
  • Enter your Availity User ID/Logon ID
  • Please enter your name, this must match the name associated with user/logon id
  • Enter your demographic and contact information
  • Answer the last question either Yes or No
  • Leave the rest of this form blank

Signing up for EOB's with Availity

To view which payers are able to route ERAs through Availity, you must search for the Payer ID or Name on the Availity Payer List. You will need to logon to your Availity Portal at www.availity.com to enroll for Electronic Remits.

 
There may be Payer Specific Forms that you will have to choose from in order to receive ERA’s from a certain payer via Availity instead of the Multi-payer form.
 
It is very important that you state what your Availity Login ID is on the EOB forms you complete. To find your Availity Login ID, login to SolAce and go to Setup/Mailboxes and double click on your Availity mailbox. Click on the connection tab and write down the ID in the Login ID box. Click cancel to close the box and close at the top right side of the screen. If the form requires you to enter your Genkey (now called a Customer ID), you can find your Customer ID in your Availity portal account, on the top of the page, under your Name, you should click on "who Controls my Access." A box should appear and you should then see your customer ID. You can also contact Availity and ask for your customer ID.
 
 
If you have any questions regarding registration, please call the Availity EDI Technology Support Center at 1-800-282-4548, option 2.
 
 
 
 
 
 
 




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