Availity Clearinghouse
It is very easy to send electronic claims to Commercial Payers using SolAce EMC. Just give us a call at
The link below will take you to Availity's official payer list.
AXIOM Systems, Inc. Software Vendor Information
| Software Vendor Information |
|---|
| Vendor Name - AXIOM Systems, Inc. |
| Contact - EDI Team |
| Vendor Code - N/A |
| Phone - 602-439-2525 |
| Fax - 602-439-0808 |
| Address - 241 East 4th Street, Suite 200 Frederick, MD 21701 |
| Software Name - SolAce EMC |
| Email - Support@SolAce-emc.com |
Please follow these instructions to enroll with the Availity Clearinghouse.
Please Note: You are not applying for a Submitter ID with Availity. You are applying for a Logon ID and Password for their Online Portal.
Availity Enrollment
To apply for a Logon Id with Availity please go to www.availity.com
Click "Register" at the top
Select either Provider or Billing Service as your organization type, then "Register"
- Do you have an Availity account? Select "No, I am New to Availity"
- Check the box to agree to their terms then click "Sign Up"
- Enter your First and Last name, phone, phone type, and your primary responsibility or role in your office
- Enter your email address
- Create a User ID (Please make sure you write this down, we will need this when we set up your mailbox)
- Enter your Organization's Tax ID and NPI
- Enter your Organizations Name, Phone, and Address
- Enter your Taxonomy code and Payer Regions
- Select "No, not at this time" in response to the SFTP Mailbox question
- You will need to enter two patient's information as part of their verification process
- Select "None of These" if you do not have check information to provide
- Review your information then press "Looks good! Continue"
- Print and Sign any documents that need to be sent back to Availity in order to complete your sign up
Waiting for a Response
Once the complete provider enrollment application has been received, the application will be processed. Processing will take approximately 24-48 hours from the date of receipt.
After processing, a confirmation email will be sent to you with your web portal password and further instructions. If neither confirmation nor a denial of your application is received, contact the Technology Support Center toll-free at 1-800-282-4548, option 2.
What to do next
Step 1
Once you have received your web portal password from Availity, please log in to their website at www.availity.com. You will be prompted to read three agreements, create three security questions, and change your password. Please make a note of your new password. Once you have completed those steps the main page will open. On the left-hand side click on "Account Administration", then click on "View Overall Security Profile". In this screen you will find your Organization Identifier (it should be your tax id.)
Note: If you submit claims to BCBS of Florida you should see a "BCBSF SENDER ID" here. Write it down and give it to the SolAce Support Tech that you will need to work with for Step 3. Confirm your profile is correct and log off.
Step 2
Please call the SolAce Support Team and set an appointment for a Mailbox setup.
Signing up for EOB's with Availity
To view which payers are able to route ERAs through Availity, you must search for the Payer ID or Name on the Availity Payer List. You will need to logon to your Availity Portal at www.availity.com to enroll for Electronic Remits.
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customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
