Tennessee Blue Cross Blue Shield: BCBS and TennCare
Please follow the Enrollment Instructions below to become an electronic submitter for Tennessee Blue Cross Blue Shield.
Required Documents for those applying for New Submitter ID's
The following documents are required documents that must be completed, signed and returned to the Medicaid office prior to initiation of electronic claims submission or inquiry.
1. Electronic Provider Profile Form
2. Secure File Gateway Transition
3. BlueCross BlueShield of TN Electronic Vendor Profile (For Billing Agents/Clearinghouses ONLY)
If the links listed above do not work properly, please download the forms from:
https://provider.bcbst.com/tools-resources/digital-resources/
- For Electronic Provider Profile Form or BlueCross BlueShield of TN Electronic Vendor Profile Form click on the more under "Getting Started".
- For the Secure File Gateway Transition Form click on the more under "Technical Information"
If you have any questions regarding any of the documents in this package, please call the Medicaid EDI Technology Support Center at 423-535-5717.
We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.
Our Vendor Information
| Vendor Name - AXIOM Systems, Inc. |
| Contact - EDI Team |
| Tax ID - 86-0951246 |
| Phone - 602-439-2525 |
| Fax - 602-439-0808 |
| Address - 241 East 4th Street, Suite 200 Frederick, MD 21701 |
| Software Name - SolAce EMC |
| E-mail - Support@SolAce-emc.com |
Electronic Billing Request (Electronic Provider Profile Form)
Section 1
- Enter your Business/Practice or Provider Name (if applicable)
- Enter your Business/Group NPI number (if applicable)
- Enter your Provider Name and NPI number
- Enter your Tax ID number
- Enter the information for the contact person in your office
Section 2
- Choose "Filing Directly with Purchased Software"
- Enter "AXIOM Systems Inc, formerly Ivertex" as the Software company name
- For Submitter ID enter 860951246
- Check off Reports and Remits (new applicants may leave the Mailbox Name blank)
- Choose "Provider Office" on the question regarding who will receive your Remits
Section 3
- Please select SFTP for User Access
- For account type "Batch ID" Please list the name of the person who will be using SolAce to bill your claims and their contact information. Repeat the user entry in the "Individual ID" and enter additional individual users if necessary.
Signature Section
- Complete the signature section with your information
Secure File Gateway (SFG) Request for Access
Section 1
- Enter your Business/Practice or Provider Name
- Enter your Business/Group NPI number
- Vendor Name: AXIOM Systems, Inc. Formerly Ivertex
- Enter your Tax ID number
- Enter the information for the contact person in your office
- Your User ID's and Passwords will be faxed to the fax number listed; if the fax number is left blank, the confirmation will be sent to the mailing address on file.
Section 2
- New applicants should leave this section blank, otherwise list existing mailbox names for Reports and Remits
Section 3
- For Batch ID, enter the name and contact information of the person that will be using SolAce to bill your claims. Repeat the user entry in the "Individual ID" and enter additional individual users if necessary.
Section 4
- Complete the signature section with your information
Electronic Vendor Profile (For Billing Services ONLY)
Section 1
- Select "Billing Agency"
- Enter your Business/Practice or Provider Name
- Enter your Tax ID
Section 2
- Complete your demographic information
- Enter the name of the main contact person for your office
Section 3
- Part A, For the 837 version to be submitted enter 5010A1
- On the table, select 837P for Professional claims or 837I for Institutional claims
- Part B, Select "Yes" since you are the billing service that will be using SolAce to submit claims for your client
- Enter your business information on the table
- Select if you would like separate file names and mailboxes for the clients you will be billing for
Section 4
- Select "Purchased Software"
- Complete the software vendor section with the information provided above for AXIOM Systems Inc. formerly Ivertex
Section 6
- Enter the name of the person that will be using SolAce to bill your claims to BCBS of TN
Section 7
- Please complete this section with your information
Section 8
- For the Modem Access Form Section please read the following:
- If you are using our SolAce Desktop or Multi User Version, please list your modem line numbers
- If you are using our Online SolAce Hosted Version, please list the following phone numbers:
- 602-439-0809, 602-439-0807, 602-439-0818
- Complete the bottom section with your information
Note: If this form has been updated by BCBS of TN and now gives an option for SFTP in lieu of the modem system, please select SFTP.
Submitting your Forms
It is recommended you keep a copy of all the forms you will be submitting for your records. Mail or fax the enrollment forms reflecting original signatures to the address/fax listed on the bottom of the forms.
It is very important that you complete and return the entire enrollment packet as described above. Incomplete documents will not be processed and will be returned to the submitter
Waiting for a Response
Once the complete provider enrollment packet has been received, the documents will be processed. Processing will take approximately two weeks from the date of receipt. (Remember that mailing time can take as much as five days.)
After processing, a confirmation will be faxed to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, contact the Technology Support Center at 423-535-5717.
Testing
Once you have received your Submitter ID and Password from BCBS, please call the SolAce Support Team and set an appointment for a Mailbox setup and Test Transmission to BCBS.
Please have 25 test claims ready for Testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.
customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
