Working in the File/Manager Screen

File Manager In the File/Manager screen, you can select a batch that you would like to review and open into the Batch Editor screen. Once you are in the Batch Editor screen you can select individual claims that have errors that need corrections. Important things to know about the File/Manager columns:
File – Filenames are created based on the date and a number indicating the order in which it was imported on that date: [year][month][day] - ##. A file named 20051111-03 was the third file imported on November 11, 2005. If the Queues assignment feature is used, the Queue name will appear before the File name. Label – This is a descriptive title that can be assigned to a file at import or a later time in the file manager by highlighting a batch and clicking on Label at the bottom. This is not a necessity, but can be a great help in identifying your batches when tracking problems with claims. You may also assign Queues and Colors to your batches using this button. Transmit Date – This date is helpful to note when tracking a claim through the message center, as file naming in the message center for this column is similar to file naming in the file manager. Status – The status field reflects the stage of the electronic claim. (i.e. ready to send, outbound, sent, etc…) NOTE: It is extremely important to note that although the status for a batch in the file manager may be “Accepted,” this only means that it has been accepted by a payer’s computer system, and not by the actual claims processing department. The status “Accepted” does not mean that a payment is on the way. Important things to know about the File/Manager tabs:
Professional Claims – All your professional claim batches will be imported to this tab. Institutional Claims – All your institutional claim batches will be imported to this tab. Remittance Advice – All your electronic EOBs will be displayed in this tab.
  • Once you double click into an EOB you may click on the Report button at the top of the screen to print out your entire EOB or you may choose a patient name and click Print Selected at the bottom of the screen to print an EOB for a specific patient.
Important things to know about the File Manager buttons:
New – This button will enable you to start a new batch Open – This button will enable you to open a batch Delete/Archive – This button will move your selected batch into the Archive page. NOTE: Only files that have been transmitted can be “Archived”, all other files that have not been transmitted will be deleted out of SolAce if this button is pushed. Filter - This area is used to select a queue that you have created under the Setup/Queues screen and to expose the "View archived file" check box which takes you to the "Archives" screen.

customer Testimonial

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customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

Shani Madaminova,
Administrator
Best Home Care, Inc
Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

Susie Doran Carter, Westcare Management, Inc.
LTC Medicare Consultant and Billing Service
Salem, OR

I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

Carolyn Boles
From the office of Donald J. Boles Jr. MD PC
Tempe, AZ

SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

S. Bowling
Idabel, Oklahoma

Easy to use, Customer support has always been excellent, Thanks SolAce Team.

Carl Shepherd
IT Administrator
THE WYNN GROUP, INC
Dublin, GA

I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.

Denise
Margate, FL

Awesome customer service every time!

Denise
Bellevue, NE

I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!

Doreen
Bemidj, MN

The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.

George
Mahornet, IL

The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.

Joan
Batavia, IL

Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.

Patricia
Orlando, FL

Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.

Sherry
Largo, FL