FAQs

File Manager In the File/Manager screen, you can select a batch that you would like to review and open into the Batch Editor screen. Once you are in the Batch Editor screen you can select individual claims that have errors that need corrections. Important things to know about the File/Manager columns: File – Filenames are created based on the date and a number indicating the order in which it was imported on that date: [year][month][day] - ##. A file named 20051111-03 was the third file imported on November 11, 2005. If the Queues assignment feature is used, the Queue name will appear before the File name. Label – This is a descriptive title that can be assigned to a file at import or a later time in the file manager by highlighting a batch and clicking on Label at the bottom. This is not a necessity, but can be a great help in identifying your batches when tracking problems with claims. You may also assign Queues and Colors to your batches using this button. Transmit Date – This date is helpful to note when tracking a claim through the message center, as file naming in the message center for this column is similar to file naming in the file manager. Status – The status field reflects the stage of the electronic claim. (i.e. ready to send, outbound, sent, etc…) NOTE: It is extremely important to note that although the status for a batch in the file manager may be “Accepted,” this only means that it has been accepted by a payer’s computer system, and not by the actual claims processing department. The status “Accepted” does not mean that a payment is on the way. Important things to know about the File/Manager tabs: Professional Claims – All your professional claim batches will be imported to this tab. Institutional Claims – All your institutional claim batches will be imported to this tab. Remittance Advice – All your electronic EOBs will be displayed in this tab.

• Once you double click into an EOB you may click on the Report button at the top of the screen to print out your entire EOB or you may choose a patient name and click Print Selected at the bottom of the screen to print an EOB for a specific patient.

Important things to know about the File Manager buttons: New – This button will enable you to start a new batch Open – This button will enable you to open a batch Delete/Archive – This button will move your selected batch into the Archive page. NOTE: Only files that have been transmitted can be “Archived”, all other files that have not been transmitted will be deleted out of SolAce if this button is pushed. Filter - This area is used to select a queue that you have created under the Setup/Queues screen and to expose the "View archived file" check box which takes you to the "Archives" screen.