Please follow the Enrollment Instructions below to become an electronic submitter for NGS.

Required Documents for those applying for new Submitter IDs

The following documents are required enrollment documents that must be completed, signed and returned to the NGS office prior to initiation of electronic claims submission or inquiry.

1. EDI Enrollment Form
2. EDI Submitter Action Request Form
3. EDI Third Party Form
4. Part A Logon Form

(You may be prompted to read their terms and press accept)

If you have difficulty accessing these documents, please follow these steps:

Go To:

Go to, Under “HHH” Section, select “EDI”
(you may be prompted to read their terms and press accept)
Then, under “Enrollment Information” select Enrollment Forms and Information

If you have any questions regarding any of the documents in this package, please call the NGS EDI Technology Support Center at 1-866-734-6656.

We can now process 276/277 requests (claim status). If this is a transaction you would like to utilize please make sure to enroll with the payer.

Our Vendor Information

Vendor Name - AXIOM Systems, Inc.
Contact - EDI Team
Vendor Code - 2822
Phone - 602-439-2525
Fax - 602-439-0808
Address - 241 East 4th Street, Suite 200
Frederick, MD 21701
Software Name - SolAce EMC
E-mail -

EDI Enrollment Agreement Form

  • Enter your Name, Title and Demographic Information
  • For Submitter Status choose "New Submitter" and leave the Submitter ID blank
  • Enter your name for the Submitter Name
  • For Submitter Type: choose "Self Biller" or "Billing Service" if you are a billing service
  • Select your Contractor Code
  • Enter your PIN/PTAN and NPI numbers that you will be billing for
  • Check the box to accept the terms and agreement
  • Enter your name in the Authorized Signature Name box
  • Press Submit, then Print

Submitter Action Request

Section 1

  • Please enter your Business or Provider Name
  • Please complete your demographic and contact information
  • New applicants may enter "None" in the submitter id box
  • Choose your Contractor Code

Section 2

  • Choose "PC-ACE Pro32" or Choose "Other" if you are currently using a different software to generate your EDI 837 files.
  • If you are using SolAce to generate your 837 EDI files, please enter the AXIOM Systems, Inc. vendor information provided above.
  • If you are a Billing Service choose "Yes" for 3rd party service, otherwise choose "No"
    • Choose "No" for Vendor <>li>Please choose "Claim Shuttle" as your Network Service Vendor
  • Please select "Add New Submitter ID"
  • Enter the PIN/PTAN and NPI numbers that you will be billing for

Section 3

  • Select your Line of Business

Section 4

  • Choose Health Care Claim(837) and Health Care Payment/Advice (835)
  • Enter your name in the Authorizing Signature Name box
  • Press Submit, then Print

EDI Third-Party Provider Authorization Form (For Billing Services and Providers Using Billing Services)

Note: Billing Services will need to complete this page for each provider they bill for once they receive their Submitter ID from NGS

At the top, please mark off the following transactions you would like to send/receive:

  • 837 Claim
  • 835 Remittance (for electronic EOB's)
  • 276/277 for Claim Status Reports

Submitter/Provider Information

  • Submitter section should be filled in with the Billing Service's information
  • Provider Information should be filled in with the Provider's information that the Billing Service bills for
    • Signature Name should be the Provider's Name
    • Press Submit, then Print

Part A Logon Request Form (FISS/DDE System)

Section I

  • Please select proper "Action"
    • New applicants should choose "New"

Section II

  • Complete the Requestor Section with your information
  • Choose your Contractor Code
  • Choose Claim Shuttle as your Network Service Vendor

Section III

  • Enter the PTAN and NPI numbers that will be used for the FISS access

Section IV

  • Enter the Name, desired 4 digit pin and logon id as well as access level for your user(s)

Section V

  • Enter additional PTANs and NPIs in this section

Section VI

  • Third Party Information should only be filled in if you are using a Billing Service or Clearinghouse
  • Press Submit, then Print

Submitting your Forms

ALL pages of ALL forms must be SIGNED, DATED, and FAXED to 502-889-4701 within 10 business days or the request will be rejected. Please be sure to fax multiple forms for the same request TOGETHER and include a cover letter. Faxes not received within 10 days of submitting the form(s) on line will be rejected and new forms will be required to be submitted.

Waiting for a Response

After processing, a confirmation will be sent to you as notification to begin filing claims electronically. If neither confirmation nor a returned packet is received after two weeks, contact the Technology Support Center toll-free at 1-866-734-6656.


Once you have received your Submitter ID and Password from NGS, please call the SolAce Support Team and set up an appointment for Mailbox setup and Test Transmission.

Please have 25 test claims ready for testing. Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment, but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.

Page Category: 

customer Testimonial

quote left quote right

customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

Shani Madaminova,
Best Home Care, Inc
Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

Susie Doran Carter, Westcare Management, Inc.
LTC Medicare Consultant and Billing Service
Salem, OR

I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

Carolyn Boles
From the office of Donald J. Boles Jr. MD PC
Tempe, AZ

SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

S. Bowling
Idabel, Oklahoma

Easy to use, Customer support has always been excellent, Thanks SolAce Team.

Carl Shepherd
IT Administrator
Dublin, GA

I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.

Margate, FL

Awesome customer service every time!

Bellevue, NE

I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!

Bemidj, MN

The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.

Mahornet, IL

The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.

Batavia, IL

Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.

Orlando, FL

Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.

Largo, FL